Privacy Policy

Collection of Personal Information

Personal information is any information or opinion about an individual which makes their identity reasonably ascertainable. Tongln only collects personal information that is necessary for its functions and activities. Such information will only be collected with the consent of the individual or otherwise in accordance with the law. The type of personal information that Tongln collects about an individual depends on the nature of that individual’s particular involvement with Tongln. Some examples of the type of information collected are: name, age, address, phone number and email address.

As with many other Websites, the Web servers used to operate the Site may collect certain non-personal data pertaining to users of the Site and the equipment and communications method that they use to access the Internet and the Site. Without combining this data with other sources of information, they do not readily or personally identify individuals. They may reveal such things as the Internet protocol (“IP”) address assigned to an individual’s computer, specific pages that an individual accessed on the Site or immediately prior to visiting the Site, and the length of time spent in a visit to the Site. The purposes for which this information is collected and used include facilitating website operation and system administration, the generating of aggregate, non-identifiable statistical information, monitoring and analysing site traffic and usage patterns, and improving the content and content delivery with regard to the Site and the content, materials, opportunities, and services that we describe or make available on the Site.

If you have provided your consent, you may receive updates from Tongln. If at any time you would like to unsubscribe from our email list, you may do so by clicking the unsubscribe link in the email.

Tongln may also use “cookies” (small text files stored locally on users’ computers) to help track and customise access and use of the Site. Cookies store and retain information that enables the recognition of individuals when they return to the Site. Most popular Internet browser packages allow one to configure the browser so as not to accept cookies. However, setting a browser to reject cookies may, in certain instances, prevent the user from taking full advantage of the Site and the materials, products, and services that are made available on it.

Use and Disclosure of Personal Information

Tongln will generally use and disclose personal information for the purpose, and purposes related to the purpose, for which the information was collected, or where the individual has consented to the use or disclosure.

Tongln reserves the right to use or disclose personal information about an individual for the purpose of direct marketing provided that the following criteria have been met:

  • Tongln collected the information from the individual; and
  • the individual would reasonably expect Tongln to use or disclose the information for that purpose; and
  • Tongln has provided an effective means by which the individual may request not to receive direct marketing communications from Tongln; and
  • the individual has not made such a request to Tongln.

In addition, Tongln may disclose personal information to third party service providers who assist Tongln in providing its services. These may include companies which assist with data processing and analysis, research, mail services or maintenance. Personal information will only be disclosed to those third party service providers on a confidential basis so that the service provider can effectively provide those services.

Disclosure When Required by Law

Tongln may otherwise use or disclose personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.


Tongln uses PayPal to process and accept payments. Tongln does not store any credit card information. PayPal use the payment-related information that they receive as necessary and appropriate to fulfil requests to process payment transactions, to facilitate billing, and to otherwise deliver payment services. Personally identifiable information about consumers is used by PayPal to process payment transactions and for no other purpose. See PayPal's full privacy policy.

In particular, remember that PayPal servers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction involving PayPal, then your information may become subject to the laws of the jurisdiction(s) where their facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

PayPal adheres to international PCI (payment card industry) compliance standards for data security.

Payment Card Industry Data Security Standard (PCI DSS) is a set of 12 requirements that all businesses who handle credit or debit card payments must comply with. The PCI Security Standards require all merchants, regardless of size or number of transactions, who accept, store, transmit or process any cardholder data to comply with PCI DSS. You can find out more about PCI.

For more insight, you may also want to read Tongln’s Terms of Service.


Tongln takes reasonable steps to protect all of the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

In relation to any personal information retained by Tongln which is no longer necessary for any purpose for which the information is used and  which Tongln is not required to retain under Australian law, Tongln will take reasonable steps to destroy or de-identify the information. 

Tongln uses firewalls and other industry standard security technology, as well as industry standard security practices, to protect personal and confidential information that we receive and to prevent that information from being accessed by unauthorized persons. For example, we work to protect the security of information submitted through the Site during transmission by using Secure Sockets Layer (SSL) software, which encrypts information. The information that you submit through the Site is gathered on computers, and stored in a data centre, protected by industry standard security practices. The number of employees that have physical access to our data centre, and to the computer on which personal information is stored, is limited.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Tongln strives to protect personal information, it cannot warrant the security of any information received, and sending such information is done at your own risk. Once your transmission is received, Tongln will take all reasonable steps to ensure its security and integrity.

You are responsible for the use and safeguarding of any login ID that you are issued regarding the use of the Site and any associated passwords. It is important that these be protected in order to protect against unauthorised access to data regarding your account, and to your computer.

Tongln uses a variety of security measures, including physical, technological, and procedural safeguards, to protect your Personal Information against unauthorized disclosures and improper use. However, while we have implemented safeguards, you should be aware that no security measures are absolute. Internet security technology rapidly changes. As a result, we cannot guarantee that the safeguards we employ today can protect your Personal Information from the threats of tomorrow or that our security measures are fail-safe and not subject to circumvention or unauthorized intrusion. You should also be aware that, despite our efforts, factors beyond our control may result in disclosure or misuse of your Personal Information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at